Privacy Policy
Last updated: January 2025
1. Introduction
SmartShop AI ("we", "the company") is committed to protecting the privacy of your personal data. This policy describes how we collect, use, and protect information when you use our services.
2. Data We Collect
We collect the following types of information:
- Contact information (name, email, phone) provided at registration
- Online store data (URL, platform, product catalog)
- Conversation logs between visitors and the AI assistant
- Usage and performance metrics
- Technical information (IP address, browser, device)
3. How We Use Data
We use collected data for:
- Providing and improving SmartShop AI services
- Personalizing recommendations for store visitors
- Generating reports and analytics for our clients
- Service communications and updates
- Complying with legal obligations
4. Data Sharing
We do not sell personal data. We share information only with:
- Service providers who help us operate the platform
- Authorities, when required by law
- Business partners, with your explicit consent
5. Data Security
We implement technical and organizational security measures to protect data against unauthorized access, modification, or destruction. These include encryption, access controls, and continuous monitoring.
6. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request rectification of incorrect data
- Request deletion of data ("right to be forgotten")
- Restrict or object to data processing
- Request data portability
7. Data Retention
We retain personal data as long as necessary for providing services or as required by legal obligations. Conversation data is kept for service improvement and may be anonymized after a reasonable period.
8. Contact
For questions about this policy or to exercise your rights, contact us at:
Email: privacy@smartshop-ai.com Address: [Company address to be added]